DANGEROUS DOGS POLICY, PET WELFARE AND BEHAVIOUR

I will not offer any services to any dog on the Dangerous Dog banned list as per the Dangerous Dog Act 1991. These include:

• Pit Bull Terrier

• Japanese Tosa

• Dogo Argentino

• Fila Brasileiro

• XL Bully

Although not considered a dangerous dog, it is within my own policy that I will not handle or offer appointments to German Shepherds due to often seeing unpredictable/dangerous behaviour both within practice and within their home environment.

Animals outside of this list and known to be temperamental must be always muzzled during the visit. Although I have my own muzzles, they should ideally have their own, well fitted muzzle to ensure their comfort is maintained. My priority is the wellbeing, welfare and safety of your pets, owners and myself always. 

Owners must be present for the appointment unless otherwise agreed.

Owners must be able to assist in holding their pets for treatment unless otherwise agreed.

We reserve the right the refuse treatment if your pet behaves in a way we feel others, or themselves, may be harmed.

Full price of the treatment will apply if the appointment needs to be cancelled due to undisclosed information in respect of the above or if the animal is deemed to be a danger to myself or others.

VETERINARY NURSE REMIT

Registered Vet Nurses are not permitted to diagnose or treat health conditions. Health checks and advice sessions are intended to provide advice on keeping your pets healthy. If your pet is unwell, please contact your Vet Practice. 'Healthy' health checks are not a substitute for your vet - if you have concerns about your pets health or have a specific question relating to their health, please contact your practice to arrange an appointment with your vet to discuss.

I cannot legally diagnose illness nor prescribe or dispense Lmedication. This is an outpatient service, any medications will need to be clearly labelled with patient name and dosage. All medicines must be provided by the client’s vet.

PAYMENTS AND CANCELLATIONS POLICY

All payments are to be made at the time of the appointment or before the appointment.

Payment methods accepted are cash and credit & debit cards.

If a cancellation is made and it is less than 24 hours before the appointment, 100% of the treatment fee applies and no appointment transfer is available.

BOOKINGS

When booking, you will receive a separate email with confirmation of your booking or to discuss rearranging to another time/day. I work in certain areas on difference times/days which are usually advertised on ‘Pet Nurse Natasha’ Facebook page.

My costs include travelling to you within a 10-mile radius of Elm, Wisbech. For every 5 miles further, there will be an additional £5.00. For example, if you live 14 miles from Elm, you will be required to pay an additional fee of £5. If you live 18 miles from Elm, you will be required to pay an additional fee of £10. This is to cover fuel costs.