These are our terms and conditions for the use of our website natashathevetnurse.co.uk and the purchase of products and bookings of the appointments through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Pet Nurse Natasha may at any time make changes to or remove part of this website without any liability to customers for such changes. Pet Nurse Natasha reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
DANGEROUS DOGS POLICY, PET WELFARE AND BEHAVIOUR
I will not offer any services to any dog on the Dangerous Dog banned list as per the Dangerous Dog Act 1991. These include:
• Pit Bull Terrier
• Japanese Tosa
• Dogo Argentino
• Fila Brasileiro
• XL Bully
Although not considered a dangerous dog, it is within my own policy that I will not handle or offer appointments to German Shepherds due to often seeing unpredictable behaviour both within practice and within their home environment.
Animals outside of this list and known to be temperamental must be always muzzled during the visit. Although I have my own muzzles, they should ideally have their own, well fitted muzzle to ensure their comfort is maintained. My priority is the wellbeing, welfare and safety of your pets, owners and myself always.
Owners must be present for the appointment unless otherwise agreed.
Owners must be able to assist in holding their pets for treatment unless otherwise agreed.
We reserve the right the refuse treatment if y
our pet behaves in a way we feel others, or themselves, may be harmed.
Full price of the treatment will apply if the appointment needs to be cancelled due to undisclosed information in respect of the above or if the animal is deemed to be a danger to myself or others.
PAYMENTS AND CANCELLATIONS POLICY
All payments are to be made at the time of the appointment or before the appointment.
Payment methods accepted are cash and credit & debit cards.
If a cancellation is made and it is less than 24 hours before the appointment, 100% of the treatment fee applies and no appointment transfer is available.
For microchipping, if you are cancelling 5 or more animals to be microchipped, I will require more than 48 hours notice as these appointments take up a couple of slots. If cancellation is made within this time, a refund of 50% will be made.
Due to my main priority being my full time employment in practice, please be aware that I may need to move your appointment with short notice should I be required for an emergency in practice.
BOOKINGS
When booking, please be aware that I work in certain areas on difference times/days which are usually advertised on ‘Pet Nurse Natasha’ Facebook page. If you book an appointment which is on a different day to where I am, I will contact you to rearrange.
My costs include travelling to you within a 10-mile radius of Elm, Wisbech. For every 5 miles further, there will be an additional £5.00. For example, if you live 14 miles from Elm, you will be required to pay an additional fee of £5. If you live 18 miles from Elm, you will be required to pay an additional fee of £10. This is to cover fuel costs.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
Order can be cancelled prior to receiving the PDF documents. Once PDF documents have been purchased and received, no refund will be provided.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Returns Policy
Pet Nurse Natasha accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Pet Nurse Natasha without the prior written consent of Pet Nurse Natasha and are subject to a return charge.
PDF documents cannot be returned therefore returns and refunds will not be accepted on these.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.